Refund policy

We offer a 14-day return period. Please contact us within 14 days of receiving your order if you would like to return an item. Once you have told us you wish to return it, please send it back within the following 14 days.

To be eligible for a return, the item must be in the same condition in which it was received: unworn, unused, with tags attached and in its original packaging. You will also need your receipt or proof of purchase.

How to request a return

Email hello@wellnessbyliberte.com with your order number. If your return is accepted, we will provide a return shipping label and instructions. Items sent back without first requesting a return may not be accepted.

Damaged, faulty or incorrect items

Please inspect your order when it arrives and contact us as soon as possible if an item is damaged, faulty or incorrect. We will review the issue and make it right. Your statutory rights are not affected.

Custom products

Custom-made or personalised products cannot be returned because you have changed your mind. This does not apply if the item is faulty, damaged or not as described.

Exchanges

The quickest way to receive a different item is to return your original item and place a new order once the return has been accepted.

Refunds

We will let you know when your return has been received and inspected. If approved, your refund will be issued to your original payment method within 14 days. Your bank or card provider may take additional time to show the refund in your account.

For any return questions, email hello@wellnessbyliberte.com.